Estimated total cost:
AUD$ 4,000
Price per week:
AUD$ 133.33
5
Course Name:
Certificate II in Customer Engagement
Course Sector:
VET
Course Code:
086801M
Area of Study:
Food, Hospitality and Personal Services
Detailed Field:
Sales and Marketing
Subject Area:
Sales and Marketing, n.e.c.
Level of Study:
Certificate II
Duration:
30 weeks
Course Language:
English
Dual Qualify:
No
Foundation Studies:
Yes
Work Component:
Yes
Work Component Hours:
0
Course Description:
The Certificate II in Customer Engagement will prepare you for success in workplaces that are driven by customer relationships. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. Students will also learn about key technologies used for customer engagement, such as contact management systems, and online communication softwares like email, chat software and more. Successful graduates will be able to interact with customers, work with multiple communication channels, capture data and organise information, and receive and respond to customer requests.
More information
Enrollment Requirement
Intake:
Weekly